Privacy notice

Who we are

Job Status Portal is operated by Jamal Abdullahi, Kuala Lumpur, Malaysia. Contact: help@appjed.com.

For customer data, the shop you deal with decides what to record and why. The shop is the data user responsible for it, and we process it on the shop's behalf. Questions about a specific job are best sent to that shop first.

What we collect

Shop owners and staff: name, email address, the workspace you belong to, your role, and a record of the actions you take on jobs (for example, marking a step done).

Customers of a shop: the name, phone number and job details the shop enters (such as the vehicle or item, package, price and due time), photos the shop takes of the work, and a star rating and comment if you choose to leave one.

Technical data: basic logs kept by our hosting providers, and error reports that help us fix problems. We do not use advertising trackers.

Why we use it

To run the service: let shops track jobs, show customers the progress of their job, prepare WhatsApp updates that the shop sends, and let you sign in.

To keep the service secure and working, and to answer support requests.

We do not sell personal data and we do not send marketing to a shop's customers.

What customers see

A tracking link shows the job's progress, photos and the shop's details. It never shows the customer's phone number, staff email addresses or other jobs. Anyone who has the link can open it, so share it only with the person collecting the job.

Where data is stored and who processes it

Data is stored with Supabase (database, sign-in and photo storage, Singapore region) and served by Vercel (Singapore region). Sign-in emails are sent through Resend. Error reports go to Sentry. These providers process data only to provide their service to us.

Because these providers are outside Malaysia, data is transferred to Singapore and, for email and error reports, to other countries where those providers operate.

How long we keep it

Job records and photos are kept while the shop's account is active, so the shop can look up past jobs. When a shop closes its account, or asks us to, we delete its data within 30 days, except where the law requires us to keep records longer. Backups are kept for up to 30 days and then overwritten.

Your rights

You can ask to see the personal data held about you, ask for it to be corrected, or withdraw consent and ask for it to be deleted. Customers can ask the shop directly or write to help@appjed.com. We reply within 21 days.

If you are unhappy with how your data is handled, you may complain to the Personal Data Protection Commissioner of Malaysia.

Security

Each shop's data is separated from other shops at the database level. Photos are private and shown through links that expire. Connections are encrypted. No system is perfectly secure, and we will tell affected shops promptly if a breach occurs.

Changes

We will update this notice when the service changes and show the new effective date here. Effective from 2026-10-22.